Terms of Service

1. About Our Services

1.1 Mission and Scope

KGF is a non-profit organization founded by Justice N. V. Ramana (Retd.) to provide free legal assistance to marginalized and economically disadvantaged individuals in Andhra Pradesh, particularly Kadapa district. We offer:

• Legal consultation and advice
• Case evaluation and documentation support
• Mediation and dispute resolution services
• Court representation (subject to case merit and resource availability)
• Coordination with government authorities
• Legal awareness programs

1.2 Eligibility

Our services are primarily for individuals who:

• Reside in Andhra Pradesh (priority given to Kadapa district residents)
• Have genuine legal grievances requiring assistance
• Lack financial resources to hire private legal counsel
• Are 18 years or older (minors must be represented by parent/guardian)

2. User Obligations

2.1 Truthful Information

You agree to:

• Provide accurate, complete, and truthful information when filing complaints
• Submit genuine documentation and evidence
• Update us promptly if any information changes
• Not fabricate or exaggerate facts in your complaint

2.2 Cooperation

During case handling, you must:

• Respond promptly to requests for information or documentation
• Attend scheduled appointments and court hearings
• Follow legal advice provided by our team
• Inform us immediately of any developments in your case
• Not engage in parallel legal proceedings without informing us

2.3 Prohibited Conduct

You must NOT:

• Use our services for frivolous, vexatious, or malicious complaints
• Harass, threaten, or intimidate our staff or other users
• Submit multiple complaints for the same issue without authorization
• Misrepresent your identity or relationship to a case
• Attempt to access unauthorized areas of our systems
• Use our platform for any illegal or unethical purposes

3. Case Acceptance and Representation

3.1 No Guarantee of Acceptance

KGF reserves the right to:

• Review and evaluate all complaints for merit and eligibility
• Decline cases that fall outside our expertise or mission scope
• Prioritize cases based on urgency, impact, and available resources
• Discontinue representation if you violate these terms or provide false information

Filing a complaint does not automatically establish an attorney-client relationship. Representation begins only after formal case assignment and written confirmation.

3.2 Limited Scope Representation

Our representation may be limited to specific aspects of your case (e.g., initial consultation, document preparation, mediation). Full court representation is provided subject to case complexity, merit, and resource availability.

4. Fees and Costs

4.1 Free Services

KGF provides legal assistance free of charge. We do not charge:

• Consultation fees
• Service charges for case management
• Legal representation fees

4.2 Court Costs and Expenses

While our services are free, you may be responsible for:

• Court filing fees (if applicable)
• Document certification and notarization charges
• Travel expenses for case-related visits
• Expert witness fees or technical reports (if required)

We will inform you in advance of any costs you may incur and seek alternatives wherever possible.

5. Disclaimers and Limitations

5.1 No Outcome Guarantee

5.2 Not a Substitute for Professional Counsel

Information provided on our website or during initial consultations is for general guidance only and does not constitute formal legal advice. For complex matters, we may refer you to specialized legal practitioners.

5.3 Third-Party Actions

We are not responsible for:

• Actions or inactions of opposing parties, government officials, or courts
• Delays caused by judicial backlog or administrative processes
• Changes in law or legal precedents affecting your case
• Technical issues with third-party government portals or systems

6. Confidentiality and Communication

6.1 Attorney-Client Privilege

Communications between you and our legal team are protected by attorney-client privilege, subject to exceptions under Indian law (e.g., ongoing crime, fraud, imminent harm to others).

6.2 Authorized Communication Channels

Official communication occurs through:

• Our website dashboard (for registered users)
• Email from @kgf.org domain
• Phone calls from our official number: 9876543210
• In-person meetings at our office in Kadapa

Beware of impersonators. Always verify communication authenticity before sharing sensitive information.

7. Data Protection and Privacy

Your personal data is handled in accordance with our Privacy Policy. By using our services, you consent to data collection, storage, and processing as described in that policy.

8. Intellectual Property

8.1 Website Content

All content on our website (text, graphics, logos, guides, videos) is owned by KGF or licensed to us. You may:

• View and download materials for personal, non-commercial use
• Share our educational resources with proper attribution

You may NOT:

• Reproduce, distribute, or commercially exploit our content without permission
• Remove copyright or attribution notices
• Modify or create derivative works without authorization

8.2 User-Submitted Content

You retain ownership of documents and information you submit. By uploading content to our platform, you grant KGF a non-exclusive license to use, store, and process that content solely for providing legal services to you.

9. Limitation of Liability

Our liability, if any, shall be limited to direct damages not exceeding ₹10,000 or the actual harm proven, whichever is lower.

10. Termination

10.1 By You

You may terminate representation at any time by providing written notice to us. We will provide you with copies of your case files and documents.

10.2 By KGF

We may terminate representation if:

• You violate these Terms of Service
• You provide false or misleading information
• You fail to cooperate or communicate despite repeated attempts
• A conflict of interest arises
• You engage in conduct that jeopardizes the case or our reputation
• The case lacks legal merit after initial assessment

We will provide reasonable notice and assist with transition to alternative representation where possible.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Kadapa, Andhra Pradesh.

11.2 Grievance Redressal

If you have complaints about our services, please contact:

• Email: grievances@kgf.org
• Phone: 9876543210
• In-person: Visit our office during business hours

We will investigate all complaints and respond within 15 working days.

12. Changes to Terms

We may update these Terms periodically. Changes will be posted on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised terms. For material changes, we will notify active users via email or dashboard notification.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of law, that provision shall be modified to the minimum extent necessary, and all other provisions shall remain in full force and effect.

14. Contact Information

For questions about these Terms of Service, please contact:

Truth, Documentation, and Legal Compliance

15.1 Truth as Foundation

15.2 Documentation Requirements

To maintain the integrity of our platform and ensure legal protection, all published cases must meet comprehensive documentation standards defined in our Case Documentation Checklist. Significant allegations must be supported by:

• Written complaints with complainant's sworn statement (notarized affidavit required)
• Minimum 3 supporting documents (property records, agreements, correspondence, etc.)
• Identity verification (Aadhaar/Voter ID/Passport)
• Witness statements where applicable (notarized preferred)
• Photographs, videos, or audio recordings as evidence (with timestamps)
• Government records, court documents, or police reports where available
• SHA-256 checksums for all uploaded documents (ensures integrity)

Reference: Complete documentation standards and category-specific requirements are detailed in our internal Case Documentation Checklist (staff use only). Cases not meeting minimum standards will not be published.

15.3 Right to Reply

Any person who believes they are referenced or affected by a published case has the right to submit their response. Responses are published verbatim (unless obscene or threatening) alongside the original allegations, demonstrating our commitment to fairness and balance.

You have the right to:

• Provide your version of events in your own words
• Submit counter-evidence or documentation supporting your position
• Have your response published without editorial changes (verbatim)
• Request correction of factual errors with supporting proof

15.4 Audit Trail and Preservation

All case documents, evidence, and submissions are preserved with cryptographic checksums (SHA-256) and immutable audit logs. This ensures that in any legal proceedings, we can demonstrate the exact information provided by complainants and the timeline of events.

15.5 No Malice or Defamatory Intent

KGF operates solely to serve the public interest by helping victims access justice. We do not publish allegations with malicious intent or reckless disregard for truth. All published information reflects complainant testimony and supporting evidence as provided. Determination of guilt or innocence rests with courts and law enforcement, not this platform.

15.6 User-Generated Content Disclaimer