Privacy Policy

1. Information We Collect

1.1 Personal Information

When you file a complaint or register for an account, we collect:

• Full name and contact details (phone number, email address)
• Village/town, district, and state of residence
• Details of your legal complaint or case
• Documentation and evidence you provide
• Communication records with our staff

1.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or source

1.3 Sensitive Information

Some cases may involve sensitive personal data such as:

• Caste, religion, or community details (only when relevant to case)
• Financial information related to your complaint
• Health information (if relevant to harassment or assault cases)
• Criminal record or police complaints filed

We collect sensitive information only when necessary for your case and with your explicit consent.

2. How We Use Your Information

We use your personal information to:

• Provide legal assistance: Review your case, assign staff, provide legal advice and representation
• Communication: Contact you about case updates, appointments, and required documentation
• Case management: Maintain comprehensive records for effective case handling
• Legal compliance: Meet our obligations under applicable laws and court requirements
• Improve services: Analyze trends to enhance our legal support programs
• Research and reporting: Compile anonymized statistics for funding reports and impact assessments

3. Information Sharing and Disclosure

3.1 When We Share Information

We may share your information with:

• Legal professionals: Lawyers, advocates, and paralegals working on your case
• Government authorities: Courts, police, district administration when required for case proceedings
• Service providers: Document storage, secure communication, and database management vendors (under strict confidentiality agreements)
• Funding organizations: Anonymized case statistics and impact reports (no personal identifiers)

3.2 When We Do NOT Share Information

We will NEVER:

• Sell your personal information to third parties
• Share your case details publicly without your written consent
• Disclose sensitive information to unauthorized persons
• Use your information for marketing or commercial purposes

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted through our website is encrypted using SSL/TLS
• Secure storage: Case files and documents stored in encrypted cloud infrastructure
• Access controls: Role-based access - staff can only view cases assigned to them
• Audit trails: All data access and modifications are logged and monitored
• Regular backups: Automated daily backups with disaster recovery procedures
• Staff training: All team members trained on data protection and confidentiality

Despite our security measures, no system is 100% secure. If you believe your data has been compromised, please contact us immediately.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of all personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request limitation on how we use your information
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdrawal of consent: Withdraw consent at any time (may affect our ability to assist you)

To exercise these rights, please contact us at privacy@kgf.org or call 9876543210.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide legal services and manage your case (duration of case + 3 years)
• Comply with legal, accounting, or reporting requirements (7 years minimum)
• Resolve disputes and enforce our agreements
• Maintain records for historical and statistical purposes (anonymized after case closure)

Once the retention period expires, we securely delete or anonymize your data unless required by law to retain it longer.

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Essential cookies: Required for website functionality (login sessions, form submissions)
• Analytics cookies: Understand how visitors use our site (anonymized data)
• Preference cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to government portals, legal databases, and other external resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it immediately. If you believe a child has submitted information to us, please contact us at privacy@kgf.org.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to registered users
• Displaying a prominent notice on our homepage

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact: